Last updated: 29 March 2026
This Privacy Policy explains how Nureno collects, uses, and protects your personal data when you visit our website nureno.co.uk or get in touch with us. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The data controller responsible for your personal data is:
Stevens Design Refurbishment & Build Ltd trading as Nureno
Homer Farm Cox Green Lane, Maidenhead, Berkshire, SL6 3ES
Phone: 0330 133 2031
Email: [email protected]
2. What Data We Collect
Information you give us
When you fill in our contact form, request a consultation, call us, or email us, we may collect your name, email address, phone number, and any details you include in your message.
Information collected automatically
When you browse our website, we may automatically collect technical and usage data such as your IP address, browser type, device type, pages visited, and how you found our site. This data is collected through cookies and analytics tools (see Section 7).
3. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and arrange consultations.
- Provide quotes and deliver our design, build, and renovation services.
- Communicate with you about your project by phone, email, or SMS.
- Improve our website and understand how visitors use it.
- Comply with legal and regulatory obligations.
Our lawful bases for processing are: performance of a contract (or steps prior to a contract), legitimate interest in running and improving our business, and consent (for marketing and non-essential cookies).
4. Sharing Your Data
We do not sell your personal data. We may share it with:
- Trusted service providers who help us run our website and business (e.g. hosting, email, and analytics providers).
- Professional advisers such as accountants or solicitors where necessary.
- Legal or regulatory bodies if required by law.
5. How Long We Keep Your Data
We keep your personal data only for as long as necessary. Enquiry data is typically retained for up to 24 months. If you become a client, project-related data may be retained for up to 6 years to meet legal and warranty obligations.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict how we process your data.
- Withdraw consent at any time (where consent is the basis for processing).
To exercise any of these rights, please email us at [email protected]. We will respond within one month.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Cookies
Our website uses cookies to ensure it works properly and to help us understand how visitors use it.
- Essential cookies: required for the website to function. These do not need your consent.
- Analytics cookies: used by tools such as Google Analytics to track website usage. These are only set with your consent.
You can manage your cookie preferences through your browser settings or via our cookie consent banner.
8. Third-Party Links
Our website may link to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.
9. Data Security
We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. However, no internet transmission is completely secure and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
Email: [email protected]
Phone: 0330 133 2031
Address: Stevens Design Refurbishment & Build Ltd T/A Nureno, Homer Farm Cox Green Lane, Maidenhead, Berkshire, SL6 3ES